• Date: 17 July 2025
• Time: 15:37 PM BST
• Incident Type: Communication Received from Housing Ombudsman Service (HOS).
• From: Neelam, Dispute Resolution Support Officer (DS), HOS.
• HOS Case ID: 202508769 (This is your new, official case number).
• Details of Communication Received:
  • The HOS has formally assigned case number 202508769 to my complaint against Abri Group Limited.
  • The case is being passed to a Dispute Resolution Advisor for further review.
  • Action Required: They have requested a specific piece of evidence before they can proceed: "evidence of your request to escalate your complaint to stage 2 that you sent to your landlord on 27 May 2025 or the landlord's stage 2 acknowledgment."
  • They have set a general (boilerplate) timeframe of aiming to make contact again within 8 weeks, noting high demand.
• My Perception of Purpose & Impact:
  • This is formal confirmation that my case is active and moving forward within the Ombudsman's system.
  • The request for the Stage 2 escalation proof is a standard, necessary procedural step. Providing this will unlock the full investigation.
  • The 8-week timeframe is a standard advisory and can be shortened by providing a swift, comprehensive, and powerful response.