• Date: 17 July 2025
• Time: 12:57 PM BST
• Incident Type: Communication Received from Abri Housing Stage 2 Complaint Officer.
• From: Tatiana, Complaint Officer, Abri.
• Complaint Reference: 556213 (Stage 2).
• Details of Communication Received:
  • The officer acknowledges being forwarded my previous email.
  • She states she is "upholding your complaint" and offers £50 redress.
  • The justification for this upheld complaint is extremely narrow: "we identified the were [sic] instances where communication could've been better as some of the replies to your emails are outside of our service level agreement of five working days."
  • The email completely ignores all substantive allegations of racist abuse, threats, harassment by proxy, evidence suppression, and collusion with police.
  • It states that "apologies these are covered within our complaint's procedure" but offers no genuine apology for the harm caused.
• My Perception of Purpose & Impact:
  • This is a deliberate attempt by Abri to "scope squeeze" my complaint. They are trying to reframe my serious allegations of endangering a tenant as a minor administrative issue of "slow email replies."
  • The offer of £50 is not a remedy; it is an insult designed to close the file.
  • By "upholding" this minor, procedural aspect, they can create a record that says they "found in my favour," which is a deceptive tactic to mislead the Housing Ombudsman.
  • This letter is definitive proof of their bad faith and their refusal to engage with the serious criminal and discriminatory conduct of their tenants.