• Date of Letter: 09 July 2025
• Date Letter Received/Processed by me: 09 July 2025
• Incident Type: Communication Received from Abri Housing (Offer of £50 Redress for Stage 1 Complaint Handling).
• From: Abri Housing.
• Abri Case Reference: 556213 (Stage 2 Complaint Reference).
• Tenancy Reference: 2404804.
• Details of Communication Received:
  • Received a "Return Slip" from Abri Housing dated 09 July 2025.
  • The document offers a payment of £50 as redress.
  • The breakdown explicitly states this £50 is "For the handling of you Stage 1 complaint."
  • Acceptance of this offer requires me to sign the slip and provide my bank account details.
• My Reaction/Feelings/Impact (including analysis of significance):
  • I perceive this offer as profoundly degrading, depressing, insulting, and like having salt poured on an open wound.
  • The offer of a paltry £50, and specifically framing it as being for the "handling" of the complaint, is a deliberate and offensive attempt to ignore the actual substance of my grievances.
  • It completely dismisses the months of documented severe harassment, witnessed racist hate crime, threats, intimidation, property damage, and the severe, medically documented impact on my physical and mental health.
  • This is not a genuine attempt at resolution; it feels like a cynical tactic to close a complaint for a nominal fee, hoping I will simply accept it and go away.
  • This offer, in its inadequacy, serves as definitive proof of Abri's institutional failure, their lack of empathy, their potential discrimination, and their refusal to take my safety and well-being seriously.
  • It is further evidence of the "systemic maladministration" that I have alleged in my complaints to them and to the Housing Ombudsman.
• Context/Link to Other Events: This offer is part of Abri's response to my ongoing Stage 2 complaint (Ref: 556213) and my escalations to the Housing Ombudsman (Case ID: 202507697). It follows my numerous submissions of evidence detailing the severe harassment I have been subjected to.

Evidence:

The original "Return Slip" document from Abri Housing dated 09 July 2025.